At Divya's Art (divyasart.in), accessible from Ahilyanagar, Maharashtra, protecting the privacy and personal data of our customers is of paramount importance to us. This Privacy Policy outlines the types of information we collect and how we safeguard it.
1. Information We Collect
When you visit our store, place an order, or contact us, we may collect the following information:
- Contact Details: Full name, shipping address, billing address, phone/WhatsApp number, and email address.
- Customization Materials: Personal photos, names, dates, or messages provided by you for custom resin art, photo frames, or engraved keepsakes.
- Technical Information: IP address, device type, browser information, and cookies to ensure smooth website performance and security.
2. How We Use Your Information
We use your personal data strictly for:
- Crafting, personalizing, and fulfilling your custom orders.
- Shipping your parcel via trusted courier partners and providing shipment tracking updates.
- Customer service and answering queries via WhatsApp or Email.
- Enhancing our website security and preventing fraudulent transactions.
3. Payment Security
We do not store or process your credit card, debit card numbers, or UPI PINs on our servers. All online transactions are processed through Razorpay, an RBI-authorized, PCI-DSS Level 1 compliant payment gateway with 128-bit SSL encryption.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We only share necessary details (such as recipient name, shipping address, and phone number) with verified third-party courier services (e.g. Shiprocket, DTDC, Delhivery, India Post) solely to deliver your orders.
5. Photos & Customization Privacy
Personal photos and memory keepsakes sent for custom orders are handled with strict confidentiality and deleted from temporary design storage following successful delivery of your order.
6. Contact Us
For any privacy-related queries or data access requests, please contact us at:
Divya's Art
Savedi, Ahilyanagar, Maharashtra 414003, India
Email: contact@divyasart.in | Phone: +91 73853 07897